In many organizations, the IT department is invisible until something goes wrong. Calls are made, tickets are logged, and the question “Have you tried turning it off and on again?” is thrown around like episode of The IT Crowd.
But fixing computer-related problems and updating software is just the tip of the iceberg. In today’s world, the IT department must juggle several important responsibilities that provide both the security and the level of functionality required by modern businesses.
Read on to learn more about the behind-the-scenes responsibilities IT is expected to deal with on a daily basis. The next time you’re tempted to vent in the group chat about yet another network outage, you might want to ask yourself if it’s because they could use a bit more help.
