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    IT Help Desk or Service Desk: What’s the Difference and Does it Really Matter?

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    Working with professional IT services, you get bombarded with several technical jargons. Most of the times, you are left wondering, “What is What.” 

    Today, we are taking up one of the most enquired question to IT organizations, “What’s the difference between IT help desk and service desk.” Are these terms just the same, or do they point to different aspects? Let’s find out.