IT demands have skyrocketed since the onset of Covid-19, often completely overwhelming the capacity of existing teams that typically operate with maximum productivity. Setting up employees to work from home has many technical and security hurdles. Stacking that task on top of regular maintenance and support activities left IT departments grasping at straws, forcing some to deploy insecure workarounds to try and best accommodate business activity under intense time constraints.
There was a common theory in the past that no matter the size of the organization, companies should have a small in-house IT staff to handle the company’s technology needs.
