Private Branch Exchange (PBX) telephone systems have continued to evolve since their origins in the 1960s - as they gained popularity, they added to feature services not available in the public network, such as hunt groups, call forwarding, and extension dialling.
But today, the notion of a business relying mainly on hardwired phone lines seems increasingly anachronistic – given the explosion of email, mobile phones, SMS, video conferencing and other electronic communication channels being employed.
Fortunately, PBX systems have evolved into what are often called Unified Communications Systems, making use of the protocols and functionality offered by Internet Protocol (IP) communications. And as the word moves away from traditional copper phone lines to IP channels, this is a good thing.
If your business is looking to upgrade a legacy system, or you’ve grown enough to warrant investing in a professional phone system for your business, IP PBX offers many benefits.
Key Benefits of a Hosted IP PBX Phone System
- Cost Efficiency
- Feature Rich
- Easy Scalability
- Outsourced Maintenance
- Built-in Disaster Recovery
Hosted IP PBX incurs fewer expenses than legacy systems, eliminating the repairs and the associated downtime inherent to in-house hardware. By using an internet connection to deliver telecommunications, Hosted IP PBX phone systems require considerably fewer components and infrastructure, and are managed on a day-to-day basis by a third party vendor.
A survey conducted by Sage Research found that internet telephony can increase employee productivity by up to 3.9 hours per week. How? Consider that IP PBX systems can offer:
- Voice/video calling, desktop sharing, conference calling
- Secure connections
- E-meetings with file-sharing enabled
- Record and access past meetings complete with analytics and call analysis
Much like Managed IT Services, hosted PBX phone systems can easily be expanded or reduced depending on your current staffing needs, so you never have to pay for services you aren’t using. You can add phone lines, extensions, and even connect to mobile devices without being locked into a fixed number of lines or bumping up against the hardware limitations of legacy phone systems.
Hosted IP PBX phone systems are maintained by the system provider in an off-site location, making it one less thing your internal staff have to worry about – there’s no need for dedicated staff, time and money to keep the system up and running. Additionally, IP BOX systems don’t have to be taken offline for maintenance, updating, or repairs, meaning you’ll likely experience more uptime.
Built-in Disaster Recovery
Like many cloud services, hosted PBX phone systems exist in multiple data centers in different location, meaning that even if one is compromised, the others can pick up the load. And should your local premises suffer a loss of connectivity, customers will still be able to reach your phone network, interact with your IVR and leave voice mails. Additionally, employees will still be able to access calls re-routed to mobile phones.
Finding the Right Solution for Your Business
Keeran Networks partners with Digium to offer businesses to provide the software and hardware required to offer enterprise-class unified communications at an affordable price.
If you would like to learn more about VoIP or IP PBX phone systems for your business, we would be glad to discuss which option would be the best fit for your needs.
And if a PBX phone system seems like overkill, check out our blog on VoIP for Small Business