These ticket resolution numbers are synced live to our internal monitoring tool. Our guarantee is our month-to-month billing practice. We are confident in our customer service and will not lock our clients into contracts. Our client retention is high because we take care of our client's business needs every single day of the year.
We have four categories of ticket priority:
We have defined timelines for each ticket priority and meet these time goals >90% of the time. Our CSAT (customer satisfaction score) is > 95%.
These reports are live synced to our internal operations hub.
This shows the number of clients with fully managed IT services, the number of servers we maintain, and the size of the technical support team that makes it all happen.