FAQs

Managed IT Services

Outsourcing of all, or part of information technology service needs such as 24x7 operations, and administration of network, security, operating systems, virtualization, malware, databases and storage to a service provider whose primary focus is to provide such services across a wide customer base. 

In the IT world, a Managed Service Provider (MSP) is company that provides partially or fully outsourced IT Support and management as a service (MaaS). When they managed all IT Support Management roles, they can handle any technology needs of a business. 

Our commitment to the highest quality service and support is backed by our philosophy of mutual respect and building relationships. We focus on your business drivers and develop technical capabilities exceeding your expectations. Our managed and hosted services take you off the expensive installation and upgrade treadmill by continually providing the latest proven technologies – fully managed, redundant, secure, and affordable. 
KeeranONE is the comprehensive Managed IT Services solution that covers all your IT needs for a predictable monthly cost. Learn more.

No problem! Some of our clients have a designated IT Support person or in-house IT department to handle day-to-day technical issues and minor network problems. These organizations often count on us for the most critical IT Support functions, such as strategic advice, technical projects, second opinions, IT security and advanced Business Applications support. 

The majority of IT issues can be handled remotely, however sometimes there is a need to be on site. When that need to put physical hands on equipment arises Keeran Networks will dispatch technicians to your site to handle those issues. 

24 hours, 7 days a week, 365 days a year. A live technician will answer the call.  Response times to specific issues depend on the severity of the issue the client is facing.  Our goal is to meet your enterprise needs by maximizing uptime and addressing issues as soon as they occur. 

Keeran Networks will develop IT security policies for your specific enterprise.  In addition, Keeran can do Cybersecurity testing, employee training, and reviews. 

Edmonton, Vancouver and Toronto. 

For managed IT services to be of value to your company, you should have at least 10 workstations/end users and at least 1 server. Managed Service Providers (MSPs) don't get sick, take vacations, or require benefits. MSPs can also cost less than a full-time employee. 

Outgrowing an internal IT team is an issue that we are seeing more frequently. Today’s computer networks have become more complex in the past few years and not every “computer guy” has been able to keep up with the myriad of changes that continue to occur in the industry. Changing to a professional IT firm to manage your network is a process that should not be taken lightly. While it is done every day, there is risk involved. However, a competent professional IT firm should be able to make a changeover as painless as is possible.