Managed IT Services · Support
Managed IT Support Services for Canadian Businesses
Avoid downtime, misconfigurations, and slow fixes with responsive IT support services from a team that gets to know your business. Fully managed or co-managed, remote or onsite, Keeran gives your people practical support from a consistent team they can trust.
99% client satisfaction. 25+ years. Built for Canadian businesses.
Guide. Connect. Protect.
- GuideYour trusted guideValue-adding IT solutions tailored to the unique needs of your business, so you make informed decisions and optimize your infrastructure.
- ConnectSeamless connectivitySeamless connectivity across your devices so your team can collaborate effectively, bridging the gaps within your organization.
- ProtectSecurity firstData backup and disaster recovery and proactive network monitoring keep your valuable information safe.
IT support, done well
IT support that knows your business and plans ahead
Managing an efficient IT environment gets harder as your tools, users, devices, and security requirements multiply. Between onboarding staff, supporting Microsoft 365, managing devices, and troubleshooting issues that always seem to land mid-deadline, your team needs IT support that simplifies the day-to-day. For over 25 years, Keeran Networks has helped Canadian businesses stay online, secure, and moving forward with tailored support that guides your growth, connects your team, and protects what you have built. You get a consistent team that learns how your business runs, a plan before a purchase, and a help desk that feels like part of your company rather than a queue.
What's included
What's Included in Keeran's IT Support Services
Our managed IT support services cover the full stack your team relies on, so nothing falls between the cracks:
Response expectations and escalation steps are defined in your service agreement.
Help desk support
Remote and onsite support for day-to-day IT issues, user requests, device problems, and technical questions. About our help desk.
Microsoft 365 support
Help with email, Teams, SharePoint, OneDrive, user access, licensing, security settings, and collaboration issues. Cloud and Microsoft 365 services.
Endpoint management
Desktops, laptops, and servers kept inventoried, patched, monitored, and secure. Endpoint management.
Mobile device management
Hybrid, remote, and BYOD devices managed with Microsoft Intune for security and seamless access. Mobile device management.
Proactive monitoring
Issues caught and resolved before they interrupt your operations, not after. Network monitoring.
User onboarding and offboarding
New hires productive on day one, departing staff deprovisioned cleanly.
Vendor coordination
We manage your software and hardware vendors so you have one number to call.
Endpoint management
Endpoint Management: Every Device Patched, Monitored and Secure
Your desktops, laptops and servers are the backbone of your productivity, and managing them on your own means grappling with updates, patches, security configurations and replacements while trying to run a business. We take that on. Our endpoint management service keeps every device inventoried, current and protected, run by the same technicians who answer your help desk, so a device problem is fixed by someone who already knows the machine and the person using it:
- Patching and updates: Operating system and third-party updates deployed on a schedule, tested first, with reporting on what is current and what is not.
- Security baselines: Standard configurations, disk encryption, local administrator control and Microsoft Entra conditional access applied to every endpoint.
- Endpoint detection and response: EDR on every device, with alerts analyzed and acted on so suspicious activity is contained before it spreads. How this fits your security program.
- Monitoring and health: Automated 24/7 monitoring of device health, disk, backup and performance, so failing hardware is replaced before it fails your staff.
- Lifecycle planning: Replacement cycles, warranty tracking and procurement planned on your roadmap rather than in an emergency.
- Modern management: Microsoft Intune and automation adopted where they reduce work and risk, including zero-touch setup for new hires.
Mobile device management
Mobile Device Management With Microsoft Intune
Hybrid and remote work put company data on phones, tablets and personal laptops, and bring-your-own-device policies add unsecured or outdated devices to the mix. A clear mobile device policy keeps your team productive without putting data at risk. We use Microsoft Intune, Microsoft’s cloud-based endpoint management platform, to manage mobile devices alongside your desktops and laptops:
- Enrolment and access: Company and personal devices enrolled in Intune, with conditional access so only compliant, encrypted devices reach email, Teams and SharePoint.
- App protection: Company data kept inside managed Microsoft 365 apps and separate from personal apps, with remote wipe of company data when a device is lost or a person leaves.
- Role-based apps: Granular control over which applications and data each role can use, with policies that help you meet compliance requirements.
- Security layers: Encryption, VPN or Zero Trust access, single sign-on, multifactor authentication and security awareness training for the people carrying the devices.
- Licensing: The Microsoft licensing behind Intune and Microsoft 365 managed centrally, so you pay for what you use.
Policies are shaped with you so security does not get in the way of your people, and new Intune and conditional access features are adopted as they mature.
Talk to us about Intune and device management
Why Intune, and why now
Intune is included in Microsoft 365 Business Premium and the enterprise suites, so clients on those plans already own it; on Business Basic or Standard it is an add-on, and our licensing review tells you which applies. Our team configures it, migrates devices from older tools or no management at all, and runs it day to day. Read our guides: What is Microsoft Intune? and MDM and conditional access in Microsoft 365.
Help desk support for every device
About our help deskEnrolment, sign-in problems, app access and lost devices all go to the same help desk that supports the rest of your IT, so your people have one number to call.
Your call
Fully Managed or Co-Managed, Your Call
Not every business needs the same level of support, so we meet you where you are:
We become your complete IT department
Handling everything from help desk support to strategy so your team never has to think about IT.
- Suits: Businesses without internal IT staff
- Help desk: Every ticket, remote and onsite
- Strategy: Advisory at the level agreed in your scope
We fill the gaps around your internal IT
Already have internal IT staff? We fill the gaps, take the routine ticket load off their plate, and add specialist depth on demand, so your people can focus on the projects that move the business.
- Suits: Teams with an IT lead who needs capacity
- Help desk: Routine tickets and escalations, as agreed
- Strategy: Specialist depth on demand
How it works
How Our IT Support Works
Better IT support starts with understanding your business. Keeran follows a simple process to learn your environment, build a practical roadmap, and support your team over time.
Built for Canadian Businesses
Headquartered in Edmonton with offices in Toronto and Vancouver, Keeran delivers expert IT support to growing businesses and established organizations across Canada. With both remote and onsite support, we help teams of roughly 20 to 200 people stay productive wherever they work. When something breaks, speed matters: most requests are handled remotely, work starts as soon as your request comes in, and our staff in all three cities come onsite when a problem needs hands on the hardware. Learn more about our managed help desk.
Find My Support SolutionDiscovery
We understand your business, people, systems, risks, goals, and what is getting in the way.
Roadmap
We turn that understanding into a practical plan with clear priorities, recommendations, budget alignment, and next steps.
Partnership
We support your team, manage your technology, improve your environment, and help you make better IT decisions over time.
Why Keeran
Why businesses choose Keeran for IT support
Reliable support is the starting point. What sets us apart is the relationship, the strategy, and what comes next.
A team that knows your business
You work with a consistent team that learns how your business runs, so support is practical and advice fits your reality, not a generic playbook.
Your help desk tickets go to technicians who know your environment, not a rotating queue.
Meet the teamStrategy first
Every engagement starts with understanding your people, systems and goals, then a practical roadmap with clear priorities before anything is bought or built.
Support requests feed a quarterly review and a roadmap, so recurring problems get fixed at the root.
Strategic IT consultingContinuous innovation
We keep looking for the better way, from automation and Microsoft 365 to practical AI, and bring it to you when it will make a measurable difference.
Automation, Microsoft 365 and practical AI, introduced when they will save your team real time.
Managed AI services
Practical questions
Frequently Asked Questions
What do managed IT support services include?
Managed IT support services cover the IT systems your team relies on every day, including help desk support, Microsoft 365 support, endpoint and mobile device management, proactive monitoring, patching, user onboarding and offboarding, and vendor coordination. The goal is to keep your systems running so your team can focus on the business.
How fast does Keeran respond to IT support requests?
Keeran focuses on fast response, clear communication, and practical resolution. Most support requests are handled remotely, and onsite support is available from our Edmonton, Toronto, and Vancouver offices when a problem needs hands on the hardware.
Do you support Microsoft 365?
Yes. Microsoft 365 is central to how most teams work, so we support email, Teams, SharePoint, OneDrive, user access and licensing, security settings, and the day-to-day collaboration issues that come up.
What does endpoint management include?
Endpoint management keeps every desktop, laptop and server inventoried, patched, monitored and protected. We deploy operating system and third-party updates, enforce security baselines, run endpoint detection and response, watch device health around the clock and plan replacement cycles on your roadmap, so devices stay reliable instead of becoming the ticket that interrupts a deadline.
Do you manage mobile devices and BYOD with Microsoft Intune?
Yes. We use Microsoft Intune to enrol and manage company and personal phones, tablets and laptops. Conditional access and app protection policies keep company data encrypted and separate from personal apps, lost devices can be wiped remotely, and staff get the Microsoft 365 apps they need without IT handling every device by hand.
What is the difference between fully managed and co-managed IT support?
Fully managed means Keeran acts as your complete IT department. Co-managed means we work alongside your existing internal IT staff, taking on routine tickets and adding specialist depth so your team can focus on higher-value projects.
Do you provide onsite support or only remote?
Both. Most issues are resolved remotely for speed, and our staff in Edmonton, Toronto, and Vancouver provide onsite support when a problem needs hands on the hardware.
What size of business do you support?
We are built for Canadian businesses of roughly 20 to 200 employees, from growing small businesses to established organizations.
Let’s Discuss IT Support for Your Business
Connect with Keeran Networks and let our experts design IT support tailored to your business. Book a free IT consultation and we will help you identify where better support, stronger security, and clearer IT ownership could improve your business.
Prefer to talk? Call 1-877-9KEERAN, Monday to Friday, 8 a.m. to 5 p.m.
Let's find the right IT support for your business.
A 30-minute conversation about your people, your systems and the issues that keep coming up. No obligation.