What do managed IT support services include?
Managed IT support services cover the IT systems your team relies on every day, including help desk support, Microsoft 365 support, endpoint and mobile device management, proactive monitoring, patching, user onboarding and offboarding, and vendor coordination. The goal is to keep your systems running so your team can focus on the business.
How fast does Keeran respond to IT support requests?
Keeran focuses on fast response, clear communication, and practical resolution. Most support requests are handled remotely, and onsite support is available from our Edmonton, Toronto, and Vancouver offices when a problem needs hands on the hardware.
Do you support Microsoft 365?
Yes. Microsoft 365 is central to how most teams work, so we support email, Teams, SharePoint, OneDrive, user access and licensing, security settings, and the day-to-day collaboration issues that come up.
What is the difference between fully managed and co-managed IT support?
Fully managed means Keeran acts as your complete IT department. Co-managed means we work alongside your existing internal IT staff, taking on routine tickets and adding specialist depth so your team can focus on higher-value projects.
Do you provide onsite support or only remote?
Both. Most issues are resolved remotely for speed, and our staff in Edmonton, Toronto, and Vancouver provide onsite support when a problem needs hands on the hardware.
What size of business do you support?
We are built for Canadian businesses of roughly 20 to 200 employees, from growing small businesses to established organizations.