IT Help Desk Support for Edmonton Businesses
Fast remote fixes and onsite technicians from our Jasper Avenue office. Call 780-409-4222, Monday to Friday, 8 a.m. to 5 p.m.
99% client satisfaction. 25+ years. Built for Canadian businesses.
Edmonton IT Help Desk Support That Resolves Issues Fast
Keeran Networks is an Edmonton-based managed IT services provider, founded in 1999, that runs the help desk for businesses of roughly 20 to 200 people. When an account locks, Outlook stops syncing, or the Wi-Fi drops before a client meeting, your team reaches one local help desk and gets a technician who already knows your environment.
Most issues are resolved remotely the moment they are reported. When a problem needs hands on the hardware, a technician comes to you from our office at 11150 Jasper Avenue. Our help desk is staffed Monday to Friday, 8 a.m. to 5 p.m. Mountain Time, and after-hours or emergency escalation is available where included in your service plan. The help desk is part of our managed IT support services.
What Our Help Desk Covers
Your help desk is the first call for the everyday technology your people depend on:
- User support: Troubleshooting for software errors and the day-to-day questions that slow people down.
- Microsoft 365: Email, Teams, SharePoint, OneDrive, licensing, and user access.
- Passwords and sign-in: Account lockouts, password resets, and multi-factor authentication.
- Devices: Laptops and desktops through endpoint management, plus phones and tablets through mobile device management.
- Network and Wi-Fi: Connectivity problems at the office and for remote staff.
- Onboarding and offboarding: Accounts, devices, and access ready on day one, and clean removal when someone leaves.
- Vendor coordination: We deal with your software and internet providers so your team does not have to.
Remote IT Support From Edmonton
With remote support, a technician connects to your system securely and starts troubleshooting right away. That keeps resolution times short and your team working. Remote support also covers your hybrid staff, field crews, and satellite offices wherever they are.
Onsite IT Support in Edmonton
Some problems need a technician in the room. Our Edmonton team works out of our Jasper Avenue office and comes to your location when an issue cannot be fixed remotely. Being onsite also helps us learn how your business actually works, so your support gets better over time. We also have technicians in Toronto and Vancouver for businesses with more than one location.
Talk to Our Edmonton Help Desk Team
Tell us how your team gets IT help today and where it breaks down. We will show you how a managed help desk would work for your business. Call 780-409-4222 or book a free consultation.
Fully Managed or Co-Managed Help Desk
Choose the level of help desk support that fits your team:
- Fully managed: We are your complete IT department, from the help desk to IT strategy, so your people never have to think about IT.
- Co-managed: Already have internal IT staff? We take the routine ticket load off their plate and add specialist depth on demand.
Either way, your help desk is backed by proactive network monitoring and cybersecurity, so many problems are caught before your team notices them. Edmonton businesses like VETS Group and CCS Contracting rely on Keeran to keep their office and field staff productive. See our managed IT services in Edmonton.
Frequently Asked Questions
Who answers when we contact the help desk?
A Canadian-based Keeran technician who knows your environment, not an offshore call centre. Most issues are resolved remotely, and our Edmonton team comes onsite when a problem needs hands on the hardware.
What are your help desk hours?
Our help desk is staffed Monday to Friday, 8 a.m. to 5 p.m. Mountain Time. After-hours or emergency escalation is available where included in your service plan, and our network monitoring runs around the clock.
Do you provide onsite IT support in Edmonton?
Yes. Our technicians work out of our office at 11150 Jasper Avenue NW and come to your location when an issue cannot be fixed remotely.
Do you support Microsoft 365?
Yes. We support email, Teams, SharePoint, OneDrive, user access and licensing, security settings, and the day-to-day collaboration issues that come up.
Can you work alongside our internal IT staff?
Yes. With co-managed support we take the routine ticket load off your internal team and add specialist depth on demand, so your people can focus on higher-value projects.
What size of business is your help desk built for?
We support Canadian businesses of roughly 20 to 200 employees, from growing small businesses to established organizations.
How do we get started?
Call 780-409-4222 or book a free consultation. We start with a discovery conversation about your people, your systems, and the issues that keep coming up, then recommend the help desk setup that fits your business.
Let’s Discuss Help Desk Support for Your Business
Connect with Keeran Networks and tell us what your team needs from a help desk. Prefer to talk? Call our Edmonton office at 780-409-4222.
