Privacy Policy

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

Use the quick links below to jump to a section.

1. Introduction
2. How We Approach Privacy
3. Information We Collect
4. How We Collect Information
5. How We Use Information
6. Consent and Communications
7. SMS and Text Messaging
8. Cookies and Analytics
9. Disclosure of Information
10. Retention of Information
11. Safeguards and Security
12. Third-Party Services and Links
13. Children's Privacy
14. Your Rights and Requests
15. Contractual Priority
16. Changes to This Privacy Policy
17. Contact Us

1. Introduction

At Keeran Networks, we take privacy seriously because our clients trust us with their systems, data, and operations every day.

We are a Canadian managed IT services and cybersecurity provider. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you interact with our website, contact our team, or engage with our services.

This policy is intended to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s Anti-Spam Legislation (CASL), and applicable provincial privacy requirements.

2. How We Approach Privacy

We approach privacy the same way we approach IT and cybersecurity for our clients: proactively and responsibly.

This means we:

• limit what we collect to what is reasonably necessary
• protect information using appropriate administrative, technical, and organizational safeguards
• are transparent about how information is used
• review and improve our practices over time

We do not treat privacy as a checkbox. It is part of how we operate.

3. Information We Collect

In simple terms: We collect the information we need to communicate with you, deliver services, operate our website, and improve the experience we provide.

We may collect personal information that you voluntarily provide to us, including:

• name
• company name
• email address
• phone number
• any information you submit through contact forms, consultations, support requests, or other communications

We may also collect technical and usage information when you interact with our website, such as:

• IP address
• browser type and version
• device information
• pages visited
• time and date of visits
• referring pages
• session and interaction data
• cookie and analytics data

4. How We Collect Information

We collect information in a few different ways, including:

• when you fill out a form on our website
• when you contact us by phone, email, or through the website
• when you book a consultation or request support
• when you interact with our website through cookies, analytics tools, or similar technologies

5. How We Use Information

In simple terms: We use information to respond to inquiries, deliver services, support clients, improve our website, and operate responsibly as a managed IT provider.

We may use personal information to:

• respond to inquiries and service requests
• communicate with prospective and current clients
• provide, maintain, and improve our services
• deliver customer support
• schedule consultations, onboarding, or follow-up communications
• monitor website usage and performance
• improve website functionality, user experience, and content
• protect the security and integrity of our systems and website
• meet legal, regulatory, insurance, or risk-management obligations
• send communications where permitted by law or where consent has been provided

6. Consent and Communications

In simple terms: We do not use your information without a valid reason, and where required, we rely on consent or other lawful grounds for use.

By providing personal information to us, you consent to our collection, use, and disclosure of that information for the purposes described in this Privacy Policy, subject to applicable law.

Where required under CASL or other applicable laws, we will obtain consent before sending commercial electronic messages. You may unsubscribe from marketing communications at any time using the unsubscribe mechanism in the message or by contacting us directly.

7. SMS and Text Messaging

In simple terms: If you receive text messages from us, we protect your mobile information and will never share it for marketing purposes.

Where you have consented to receive text messages from Keeran Networks, we may collect and use your mobile phone number for the purpose of sending and receiving conversational text messages related to our services, scheduling, account matters, or recruiting activities.

We use your mobile information only to deliver messages and respond to you, and to work with platform providers and carriers involved in message delivery.

We will not share your mobile phone number, opt-in data, or consent information with third parties or affiliates for marketing or promotional purposes.

You may opt out of text messages at any time by replying STOP to any message or by contacting us directly.

For more details on the terms that apply to text messaging, please see the SMS and Text Messaging section of our Terms & Conditions.

8. Cookies and Analytics

We use cookies and similar technologies to support website functionality, understand how visitors use our website, and improve performance.

These technologies may help us:

• remember preferences
• understand traffic patterns and site usage
• improve website performance and usability
• support security and troubleshooting

You can control cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

We may use third-party analytics tools, including Google Analytics or similar tools, to better understand website traffic and usage patterns.

9. Disclosure of Information

We do not sell personal information.

We may disclose personal information where appropriate:

• to service providers or technology partners who help us operate our website or support our business
• to advisors, insurers, or professional service providers where reasonably necessary
• where required by law, court order, subpoena, or regulatory obligation
• where necessary to protect our rights, property, systems, team, clients, or the public
• in connection with a business transaction, restructuring, financing, or sale, where permitted by law and subject to appropriate safeguards where applicable

Any third-party service providers engaged by us are expected to use information only for authorized purposes and to protect it appropriately.

10. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to satisfy legal, accounting, contractual, insurance, or operational requirements, and to resolve disputes or enforce applicable agreements.

When information is no longer required, we will take reasonable steps to delete, destroy, anonymize, or securely de-identify it where appropriate.

11. Safeguards and Security

In simple terms: Protecting information is part of our core business, and we apply reasonable safeguards designed to reduce risk.

We use administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.

That said, no method of transmitting or storing data is completely secure, and we cannot guarantee absolute security.

12. Third-Party Services and Links

Our website may contain links to third-party websites, tools, or services that are not controlled by Keeran Networks. We are not responsible for the privacy practices, content, or security of third-party services. We encourage you to review their privacy policies before providing personal information.

13. Children’s Privacy

Our website and services are not directed to children, and we do not knowingly collect personal information from children through the website. If we become aware that personal information has been submitted by a child in a manner that requires deletion under applicable law, we will take reasonable steps to address it.

14. Your Rights and Requests

Depending on applicable law, you may have the right to request access to, correction of, or clarification regarding personal information we hold about you.

To make a privacy-related request, please contact us using the information below. We may need to verify your identity before responding.

15. Contractual Priority

Where applicable, specific client agreements, master service agreements (MSAs), statements of work (SOWs), or other signed agreements may contain additional privacy, confidentiality, security, or data-handling terms. In the event of any conflict, those signed agreements take precedence.

Review with legal counsel.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, technologies, or services. When we do, we will update the Last Updated date at the top of this page. Continued use of the website after changes are posted constitutes acceptance of those changes to the extent permitted by law.

17. Contact Us

In simple terms: If you have questions, want clarification, or need something corrected, contact us and we will help.

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Keeran Networks
Phone: 1.877.9.KEERAN
Website: https://www.keeran.ca/contact/

If something is unclear, we will explain it. If something needs to be corrected, we will address it.