Business IT Services in an office space

KeeranONE

End-To-End Business IT Support, Services & Strategy

 

KeeranONE is the comprehensive Managed IT Services solution that covers all your business IT needs for a predictable monthly cost.

 
 

Comprehensive Business IT Services

Are you in Edmonton and looking for an IT service provider? Look no further than Keeran Networks! Our team understands the specific IT needs of businesses across all industries, so we offer a variety of solutions that can help free up your team's valuable time so they can focus on your business. With our tailored solutions and budget-friendly packages, Keeran Networks is your go-to for top-notch IT services in Edmonton.

We understand the need for customized business IT solutions, which is why we work with you to come up with the best answers to your challenges using our KeeranOne stack of services without breaking the bank. As a business owner, you may not speak tech, but our specialists can get to know your business-specific demands with their knowledge of the tech world.

Setting up your business network isn’t a one-time deal; the monitoring and upkeep is never-ending. And if you'd rather be focusing on your core business, we have you covered. From 24/7 help desk services to cloud solutions, network support, and cutting-edge cybersecurity, our experts ensure your technology remains a business asset, not a liability.

We understand that some employees use more than one device, maybe they have a desktop and a laptop for work. That’s ok. Under our KeeranONE managed IT services we charge by user, not by the device (Even if it does sometimes cost us a little more for the software licenses required). We feel this is fair and part of our commitment to ensure that our customers can use the tools they are most comfortable with to do the work they need to do with it.

 

Strategic IT Advisory

We provide our clients with Quarterly Business Reviews to ensure IT remains aligned with business needs and provides a strategic roadmap for growth and success.

 

Cybersecurity

Through comprehensive audits and testing, we identify security vulnerabilities and blind spots and follow-up with recommended measures.

 

24/7 Network Monitoring

Your business network needs to be secure and reliable. Through regular assessments and monitoring, we ensure you enjoy unmatched uptime, seamless connectivity, and peace of mind.

 

Co-Managed IT Services

Effectively scale the capabilities of your internal IT team with the tools and expertise that a dedicated network support company can provide.

 

Microsoft Teams Voice and Video Calling

Call from Teams, Outlook, or a mobile device. Let others know when you’re available, on a call, or out of the office. Call to and from Teams apps.

 

Backup & Disaster Recovery

We ensure essential systems and critical files are backed up and encrypted for safekeeping with a recovery rate that ensures minimal downtime.

 

Microsoft Cloud Solutions

Our cloud management services include the complete integration of business cloud services from infrastructure to software and support.

 

Help Desk

If the day-to-day support of your systems and hardware is getting too much for your team to handle or you’re just looking to free them up to focus on projects that meet your business goals, our computer support services are here for you.

 

Network Security Audit

Malware, data breaches, spyware, viruses, phishing attempts. Today's threats come in many forms, but the consequences are always the same — damage to your reputation, finances, and future. But we can help.

 

Microsoft Endpoint Manager

Get endpoint security, device management, and intelligent cloud actions in a unified management platform with Microsoft Endpoint Manager.

KeeranONE Service Package Details

  • User management – Administering IT onboarding and offboarding.
  • Manage and oversee Google accounts and/or Microsoft accounts where applicable.
  • User help desk – Ability to support inquiries and resolve tickets as required.
  • Remotely access user’s devices to troubleshoot as needed
  • Hardware and asset management – Initialization and setup, management, and tracking of IT hardware and IT asset inventory.
  • Assist and provide advice during hardware and software renewal planning.
  • Liaise with software (SaaS) vendors for renewals, apply software upgrades, perform application configuration by request of the business teams, and maintain appropriate documentation.
  • Ensure appropriate licenses are in place.
  • Infrastructure Management — Manage virtual infrastructure, apply security patches, and ensure interoperability and compatibility of applications with infrastructure setup.
  • Monitor storage capacity.

Keeran Networks maintains peak staffing capacity during office hours. Service outside of regular office hours is covered by a rotating team of after-hours technicians to ensure full 24/7 capabilities. If the after-hours technician is occupied, your call will automatically connect to the Help Desk Team Lead. If they are occupied, it will ring through to the cellphone of the Service Manager. From there it would escalate to the COO, and ultimately CEO if not captured before then. Keeran Networks also employs a backup call center to triage after-hours tickets that are not otherwise captured.

The point is, we've got your back whenever you need us.

Our team approach to IT challenges means that existing IT staff can redeploy to more strategic projects in the organization. Our network engineers have strong people skills, obtain industry certifications, and support the theoretical component with a solid working knowledge of computers, servers, network infrastructure (e.g. switches, routers, firewalls), and software.

Our on-site technician assists with implementation, and onboarding, and performs the feet-on-the-street support associated that is required to fully deliver a managed services solution.

Our Help Desk staff are subject matter experts that are trained to adapt to the complexity of varied IT environments and use their skills with end-users to provide them with a positive experience.

Our Strategic Advisory team provides quarterly business reviews to keep our managed services offering aligned with the company vision and long-term strategy.

 

Managed Infrastructure Services

Our IT infrastructure services take into account both technical controls and non-technical controls when designing your components — understanding the processes and procedures that can impact your business’s use of your technology helps us develop the perfect setup for your needs.

From your network, host, applications, and information access and storage, our technicians ensure you have a functional, productive, and secure enterprise infrastructure. The safety of your enterprise infrastructure is understandably the biggest concern and one of our biggest focuses. We'll ensure your system is implemented with multiple layers of defense to protect your data from attacks, hacks, or leaks and keep your business completely compliant.

 

Our managed infrastructure services can design, deploy, and monitor the aspects of your IT that you rely on the day-to-day:

Your Network: We’ll implement multiple levels of security such as firewalls set up to prevent unwanted or malicious attacks.

Your Hardware: You need fast, responsive, scalable systems. Our IT procurement services ensure your hardware is up to the challenge.

Applications: Can the software your business relies on handle your workloads and meet your business needs while still remaining accessible and secure?

Information: In everything you do, your confidential information needs to be encrypted, backed up, organized, and accessible to your employees through pre-approved devices based on established profiles.

 

At Keeran Networks, we want to make sure your enterprise infrastructure regularly meets your needs. With frequent updates, monitoring for efficiency, and a fully consolidated network, our managed infrastructure services ensure your systems are always on, always available, and always secure.


Unlock 34% More

That's Right, Thirty Four Percent More Time, Focus, and Money Over 3 Years.

We've done the math and our clients that have adopted our strategic IT advice have the numbers to back it up. If you need to get more accomplished during your business day — your team needs the right cloud business tools and IT support to get things done.

Read the case study here.

34% More Business efficiency badge
Why Bundled IT Services are Right for Your Business.

Read it here
Your IT partner should be aligned with your business goals.
1200
Fully Managed Users
22
Years in Business
14
Clients in the Cloud
25
IT Experts
96
Client Satisfaction
The Keeran Way

As a Managed Services Provider, we know that successful relationships don’t just happen – they are built on communication, trust, and accountability. It’s why we’ve developed The Keeran Way: a five-step process that allows us to connect with clients, gather the necessary information, present our findings, support the initial delivery of services, and regularly evaluate and analyze trends to continuously enhance our clients' business.

1

In the Connect phase of our engagement, we take the time to learn about you and your business. Then we want to help you to get to know more about us, and about our approach.

2

Once connected, we gather the data that will allow us to perform a network discovery as part of our business IT-Assessment and determining any shortcomings in our Gap Analysis.

3

When our team is ready to present our findings, we will come to visit your office where we will review our findings and additional discuss alignment projects.

4

Client support is the bulk of our efforts with regards to improving the network security, deploying our KeeranONE tools, appointing a transition provider, and more.

5

As our relationship matures, we will be conducting quarterly business reviews, a fleet management report, a budget to help map out future IT investments, and service ticket trends.

Strong partnerships make for epic results.
Our clients have challenged us and made us better at every turn. We would like to think that we've reciprocated. Here are a few of the organizations that we've had the pleasure of working with:

Keeran Networks partners with you and your team to help you reach your business goals.

Through creative IT consulting in Edmonton, Toronto, and Vancouver, we have established valuable, long-term relationships with our clients and will work closely with your business to ensure you have the resources you need to be successful.

  • Our professionals take the time to understand your IT needs and business objectives, becoming your Edmonton IT consulting partners and your managed service providers.
  • Our company offers a variety of managed IT service options, so you can find a plan that works for your unique business.
  • Our experts train your staff on new technologies and provide the support you need to keep your IT up and running.
  • Our strategic partnerships with world-renowned hardware and software companies such as Microsoft, IBM, and Cisco enable us to offer you the most advanced solution to your IT conundrum.

And, we’re always looking to add more top-notch technicians to our roster. Our founders believe in truly investing in our team and we’re all passionate about what we do. You can get a feel for our company culture over here.

 

It’s a difference you’ll notice

For over 20 years, Keeran Networks has been providing top-quality IT services to businesses across Western Canada. Our IT solution focuses on delivering industry-leading managed services and remarkable value for money. We offer our clients flexible and scalable support with deep expertise in the tech space, so they can focus on their core business without worrying about complex technical details. Our partnership with Microsoft puts us in an ideal position to help you optimize M365, O365, and Azure investments while reducing the total cost of ownership and vendor count. From our base here in Edmonton, we strive to build strong relationships with each of our clients by understanding and respecting their needs. Through long-term relationships rather than yearly contracts, we ensure our average account age remains at 7 years. So if you're looking for a reliable and experienced IT Service in Edmonton — look no further than Keeran Networks.

Keeran Networks, a Preferred Managed IT Services Provider (MSP) and IT Advisor based in Edmonton since 1999, delivers fully managed business IT services to clients across western Canada. Offering high-quality service and support backed by their philosophy of respect for clients’ intelligence and expectations helps them build long-term relationships on the basis of trust rather than contracts. In addition, they are partnered with Microsoft to deliver excellent ROI utilizing their platforms. Keeran Networks provides flexible and scalable support in IT fields to allow businesses to focus their attention on their core operations whilst taking advantage of cost savings in consolidation within M365, O365, and Azure.

Our strong partnership with Microsoft allows us to deliver incredible ROI for clients utilizing their platforms. Consolidation within M365, O365, and Azure can allow you to take advantage of extra synergies between tools, shrink total costs of ownership, and reduce the total number of vendors required to support your environment.

We believe in a monthly support plan, and that singular focus has allowed us to fully hone our delivery model over the last 20+ years of business evolution. Our client base includes many other businesses with a distributed workforce, with sites ranging from Iqaluit, NU down to Odessa, TX, and Vancouver, BC to Toronto, ON.

Our team contains the qualifications, capabilities, and resources to support your users everywhere that they are, and everywhere that they may plan to go.


 

 

With Microsoft Teams, you can.

Want to make working together easy? Microsoft Teams has all the features you need to pull your team together for the best work collaboration. With Microsoft Teams on your PC, Mac, or mobile device, you can:

  • Pull together a team.
  • Use chat instead of email.
  • Securely edit files at the same time.
  • See likes, @mentions, and replies with just a single tap.
  • Customize it by adding notes, websites, and apps.
user of KeeranONE managed IT services

Our service model advantages:

• Fixed monthly costs for guaranteed outcomes and level of service
• Scaling to handle multiple locations efficiently
• Benefits of a complete Fortune 500 style IT department at a fraction of the cost

Our services provide:
• Central management & administration of entire IT infrastructure including security
• 365/24/7 Network Operations Center monitoring client infrastructure
• Unlimited use of Help Desk directly accessible by every employee
• Access to a dedicated Account Manager for IT road-mapping and budgeting
• Procurement and license management
• Proactive, automated maintenance ticketing
• Bundling of all services into a fixed per-user fee

Our services characteristics are:
• Fully outsourced IT department; from desktop installs to technology budgeting
• Cloud forward; early adopters for ourselves and have migrated over a dozen clients over to Azure environments
• Service is designed to be delivered remotely, but also maintains on-site capabilities
• Extensively leverages technology to automate common IT practices
• Leverages a team approach to handling IT, increasing capacity and reducing reliance on individual techs
• Service is proactive, mostly pre-scheduled
• Inspected results, measured against a Service Level Agreement
• Recurring “scalable flat-fee”; shared risk and responsibility
• No exit clause required. Service is billed monthly and you may cancel at any time with 30 days notice.

Hear from our customers themselves here.

Please Choose a Location

Keeran Networks Vancouver

Vancouver

Keeran Networks Edmonton

Edmonton

Keeran Networks Toronto

Toronto

Keeran Customer Testimonials

Customer Testimonials
Hear from our customers in their own words how Keeran Networks helped their business.