KeeranONE Service Package Details
- User management – Administering IT onboarding and offboarding.
- Manage and oversee Google accounts and/or Microsoft accounts where applicable.
- User help desk – Ability to support inquiries and resolve tickets as required.
- Remotely access user’s devices to troubleshoot as needed
- Hardware and asset management – Initialization and setup, management, and tracking of IT hardware and IT asset inventory.
- Assist and provide advice during hardware and software renewal planning.
- Liaise with software (SaaS) vendors for renewals, apply software upgrades, perform application configuration by request of the business teams, and maintain appropriate documentation.
- Ensure appropriate licenses are in place.
- Infrastructure Management — Manage virtual infrastructure, apply security patches, and ensure interoperability and compatibility of applications with infrastructure setup.
- Monitor storage capacity.
Keeran Networks maintains peak staffing capacity during office hours. Service outside of regular office hours is covered by a rotating team of after-hours technicians to ensure full 24/7 capabilities. If the after-hours technician is occupied, your call will automatically connect to the Help Desk Team Lead. If they are occupied, it will ring through to the cellphone of the Service Manager. From there it would escalate to the COO, and ultimately CEO if not captured before then. Keeran Networks also employs a backup call center to triage after-hours tickets that are not otherwise captured.
The point is, we've got your back whenever you need us.
Our team approach to IT challenges means that existing IT staff can redeploy to more strategic projects in the organization. Our network engineers have strong people skills, obtain industry certifications, and support the theoretical component with a solid working knowledge of computers, servers, network infrastructure (e.g. switches, routers, firewalls), and software.
Our on-site technician assists with implementation, and onboarding, and performs the feet-on-the-street support associated that is required to fully deliver a managed services solution.
Our Help Desk staff are subject matter experts that are trained to adapt to the complexity of varied IT environments and use their skills with end-users to provide them with a positive experience.
Our Strategic Advisory team provides quarterly business reviews to keep our managed services offering aligned with the company vision and long-term strategy.
Managed Infrastructure Services
Our IT infrastructure services take into account both technical controls and non-technical controls when designing your components — understanding the processes and procedures that can impact your business’s use of your technology helps us develop the perfect setup for your needs.
From your network, host, applications, and information access and storage, our technicians ensure you have a functional, productive, and secure enterprise infrastructure. The safety of your enterprise infrastructure is understandably the biggest concern and one of our biggest focuses. We'll ensure your system is implemented with multiple layers of defense to protect your data from attacks, hacks, or leaks and keep your business completely compliant.
Our managed infrastructure services can design, deploy, and monitor the aspects of your IT that you rely on the day-to-day:
Your Network: We’ll implement multiple levels of security such as firewalls set up to prevent unwanted or malicious attacks.
Your Hardware: You need fast, responsive, scalable systems. Our IT procurement services ensure your hardware is up to the challenge.
Applications: Can the software your business relies on handle your workloads and meet your business needs while still remaining accessible and secure?
Information: In everything you do, your confidential information needs to be encrypted, backed up, organized, and accessible to your employees through pre-approved devices based on established profiles.
At Keeran Networks, we want to make sure your enterprise infrastructure regularly meets your needs. With frequent updates, monitoring for efficiency, and a fully consolidated network, our managed infrastructure services ensure your systems are always on, always available, and always secure.
