Business IT Services in an office space

KeeranONE

End-To-End Business IT Support, Services & Strategy

 

KeeranONE is the comprehensive Managed IT Services solution that covers all your business IT needs for a predictable monthly cost.

 
 

Comprehensive Business IT Services

At Keeran Networks, we recognize that each industry faces different IT challenges and has unique requirements. More often than not, businesses across multiple industries are working with a tight IT budget and an even smaller in-house, overworked IT team. That doesn’t mean you can’t find IT solutions that will free up your team’s time so they can focus on your business.

We understand the need for customized business IT solutions, which is why we work with you to come up with the best answers to your challenges using our KeeranOne stack of services without breaking the bank. As a business owner, you may not speak tech, but our specialists can get to know your business-specific demands with their knowledge of the tech world.

Setting up your business network isn’t a one-time deal; the monitoring and upkeep is never-ending. And if you'd rather be focusing on your core business, we have you covered. From 24/7 help desk services to cloud solutions, network support, and cutting-edge cybersecurity, our experts ensure your technology remains a business asset, not a liability.

We understand that some employees use more than one device, maybe they have a desktop and a laptop for work. That’s ok. Under our KeeranONE managed IT services we charge by user, not by the device (Even if it does sometimes cost us a little more for the software licenses required). We feel this is fair and part of our commitment to ensure that our customers can use the tools they are most comfortable with to do the work they need to do with it.

 

 

Strategic IT Advisory

We provide our clients with Quarterly Business Reviews to ensure IT remains aligned with business needs and provides a strategic roadmap for growth and success.

 

Cybersecurity

Through comprehensive audits and testing, we identify security vulnerabilities and blind spots and follow-up with recommended measures.

 

24/7 Network Monitoring

Your business network needs to be secure and reliable. Through regular assessments and monitoring, we ensure you enjoy unmatched uptime, seamless connectivity, and peace of mind.

 

Co-Managed IT Services

Effectively scale the capabilities of your internal IT team with the tools and expertise that a dedicated network support company can provide.

 

Microsoft Teams Voice and Video Calling

Call from Teams, Outlook, or a mobile device
Let others know when you’re available, on a call, or out of the office. Call to and from Teams apps.

 

Backup & Disaster Recovery

We ensure essential systems and critical files are backed up and encrypted for safe-keeping with a recovery rate that ensures minimal downtime.

 

Microsoft Cloud Solutions

Our cloud management services include the complete integration of enterprise cloud services from infrastructure to software and support.

 

Help Desk

If the day-to-day support of your systems and hardware is getting too much for your team to handle or you’re just looking to free them up to focus on projects that meet your business goals, our computer support services are here for you.

 

Network Security Audits

Malware. Data Breaches. Spyware. Viruses. Phishing Attempts. Today's threats come in many different forms, but the consequences are always the same - damage to your reputation, finances, and future. But we can help.

 

Microsoft Endpoint Manager

Get endpoint security, device management, and intelligent cloud actions in a unified management platform with Microsoft Endpoint Manager.

Microsoft Office 365

Microsoft Office 365 ensures everything you need to conduct business is stored and accessed from the cloud securely. With consistent access to the newest versions of your favourite business productivity tools, you’ll never be without Word, Excel, Powerpoint, Outlook, OneNote, or Publisher.

Constant Sync: Shared calendars ensure you know your team’s availability while on-the-go. For mobile also ensures your email, calendar, and contact info are always up-to-date so you can access your message history from any device. These cloud-based services allow your team to access their profile from up to five devices.

Email: Your company needs a business-forward email that clearly represents your brand. Microsoft 365 for enterprises allows up to 50GB of email storage per user and has the capability to send emails up to 25MB in size.

Better Conference Calls: Through your device, you’re even more connected than before through HD video conference calls and screen-sharing. Add up to 250 people and choose voice, video, or send an instant message to collaborators outside your business through seamless Skype integration.

Collaborate Endlessly:  Every document is autosaved via Cloud File Sharing to ensure everyone’s looking at and working from the most recent version of a document.

Easy Administration Panel: Your easy-to-use admin center integrates seamlessly with your Active Directory, making it easy to manage user credentials and permissions. Add and remove users in minutes, and never worry about updates because they’re rolled out regularly.

Every version of Microsoft  365 through Keeran Networks comes with five layers of security, including pro-active monitoring, software licensing, and IT support. Our trained technicians ensure Microsoft 365 is correctly hosted on your virtual servers for optimal uptime and reliability.


 

KeeranONE Service Package Details

  • User management – Administering IT onboarding and offboarding.
  • Manage and oversee Google accounts and/or Microsoft accounts where applicable.
  • User help desk – Ability to support inquiries and resolve tickets as required.
  • Remotely access user’s devices to troubleshoot as needed
  • Hardware and asset management – Initialization and setup, management, and tracking of IT hardware and IT asset inventory.
  • Assist and provide advice during hardware and software renewal planning.
  • Liaise with software (Saas) vendors for renewals, apply software upgrades, perform application configuration by request of the business teams, and maintain appropriate documentation.
  • Ensure appropriate licenses are in place.
  • Infrastructure Management - Manage virtual infrastructure, apply security patches, and ensure interoperability and compatibility of applications with infrastructure setup.
  • Monitor storage capacity.

Keeran Networks maintains peak staffing capacity during office hours. Service outside of regular office hours is covered by a rotating team of after-hours technicians to ensure full 24/7 capabilities. If the after-hours technician is occupied, your call will automatically connect to the Help Desk Team Lead. If they are occupied, it will ring through to the cellphone of the Service Manager. From there it would escalate to the COO, and ultimately CEO if not captured before then. Keeran Networks also employs a backup call center to triage after-hours tickets that are not otherwise captured.

The point is, we've got your back whenever you need us.

Our team approach to IT challenges means that existing IT staff can redeploy to more strategic projects in the organization. Our network engineers have strong people skills, obtain industry certifications, and support the theoretical component with a solid working knowledge of computers, servers, network infrastructure (e.g. switches, routers, firewalls), and software.

Our on-site technician assists with implementation, onboarding, and performs the feet-on-the-street support associated that is required to fully deliver a managed services solution.
Our Help Desk staff are subject matter experts that are trained to adapt to the complexity of varied IT environments and use their skills with end-users to provide them with a positive experience.
Our Strategic Advisory team provides quarterly business reviews to keep our managed services offering aligned with the company vision and long-term strategy.

 

Managed Infrastructure Services

Our IT infrastructure services take into account both technical controls and non-technical controls when designing your components. Understanding the processes and procedures that can impact your business’s use of your technology helps us design the perfect setup for your needs.

From your network, host, applications, and information access and storage, our technicians ensure you have a functional, productive, and secure enterprise infrastructure. The safety of your enterprise infrastructure is understandably the biggest concern and one of our biggest focuses. We'll ensure your system is implemented with multiple layers of defense to protect your data from attacks, hacks, or leaks and keep your business completely compliant.

 

Our managed infrastructure services can design, deploy, and monitor the aspects of your IT that you rely on the day-to-day:

Your Network: We’ll implement multiple levels of security such as firewalls set up to prevent unwanted or malicious attacks.

Your Hardware: You need fast, responsive, scalable systems. Our IT procurement services ensure your hardware is up to the challenge.

Applications: Can the software your business relies on handle your workloads and meet your business needs while still remaining accessible and secure?

Information: In everything you do, your confidential information needs to be encrypted, backed up, organized, and accessible to your employees through pre-approved devices based on established profiles.

 

70% of organizations have an uncoordinated, manual infrastructure. Through infrastructure management solutions, these organizations can move from an infrastructure model that costs more than it’s worth to a strategic asset.

At Keeran Networks, we want to make sure your enterprise infrastructure regularly meets your needs. With frequent updates, monitoring for efficiency, and a fully consolidated network, our managed infrastructure services ensure your systems are always on, always available, and always secure.

Why Bundled IT Services are Right for Your Business.

Read it here
Your IT partner should be aligned with your business goals.
1200
Fully Managed Users
22
Years in Business
14
Clients in the Cloud
25
IT Experts
96
Client Satisfaction

The Keeran Way

As a Managed Services Provider, we know that successful relationships don’t just happen – they are built on communication, trust, and accountability. It’s why we’ve developed The Keeran Way: a five-step process that allows us to connect with clients, gather the necessary information, present our findings, support the initial delivery of services, and regularly evaluate and analyze trends to continuously enhance our clients' business.

1

In the Connect phase of our engagement, we take the time to learn about you and your business. Then we want to help you to get to know more about us, and about our approach.

2

Once connected, we gather the data that will allow us to perform a network discovery as part of our business IT-Assessment and determining any shortcomings in our Gap Analysis.

3

When our team is ready to present our findings, we will come to visit your office where we will review our findings and additional discuss alignment projects.

4

Client support is the bulk of our efforts with regards to improving the network security, deploying our KeeranONE tools, appointing a transition provider, and more.

5

As our relationship matures, we will be conducting quarterly business reviews, a fleet management report, a budget to help map out future IT investments, and service ticket trends.

Strong partnerships make for epic results.
Our clients have challenged us and made us better at every turn. We would like to think that we've reciprocated. Here are a few of the organizations that we've had the pleasure of working with:

Keeran Networks partners with you and your team to help you reach your business goals.

Through creative IT consulting in Edmonton, Toronto, and Vancouver, we have established valuable, long-term relationships with our clients and will work closely with your business to ensure you have the resources you need to be successful.

  • Our professionals take the time to understand your IT needs and business objectives, becoming your Edmonton IT consulting partners and your managed service providers.
  • Our company offers a variety of managed IT service options, so you can find a plan that works for your unique business.
  • Our experts train your staff on new technologies and provide the support you need to keep your IT up and running.
  • Our strategic partnerships with world-renowned hardware and software companies such as Microsoft, IBM, and Cisco enable us to offer you the most advanced solution to your IT conundrum.

And, we’re always looking to add more top-notch technicians to our roster. Our founders believe in truly investing in our team and we’re all passionate about what we do. You can get a feel for our company culture over here.

 

It’s a difference you’ll notice

Since our inception in 1999, Keeran Networks provided VAR (Value-Added Reseller)/IT services and transitioned into a successful Managed Services Provider (MSP) and IT Advisor. From that point Keeran Networks has become a preferred choice for Managed IT services, expanding its client base across western Canada and in consecutive years making Canadian Business’ Growth List of Canada’s Fastest-Growing Companies. Building long-term relationships on the basis of strong relationships rather than multi-year contracts with punitive exit clauses have resulted in an average account age of 7 years.

Our commitment to the highest quality service and support is backed by our philosophy of respect for our client’s business, intelligence, and expectations. It’s a difference you’ll notice. Our fully managed business IT offering will also take your business off the costly hiring and training treadmill that so many internally hosted IT teams face. Our model delivers flexible and scalable support in our own field of expertise. We focus on delivering IT excellence while you keep your attention on your core business.

Our strong partnership with Microsoft allows us to deliver incredible ROI for clients utilizing their platforms. Consolidation within M365, O365, and Azure can allow you to take advantage of extra synergies between tools, shrink total costs of ownership, and reduce the total number of vendors required to support your environment.

Every one of our clients is on a recurring monthly support plan, and that singular focus has allowed us to fully hone our delivery model over the last 20+ years of business evolution. Our client base includes many other businesses with a distributed workforce, with sites ranging from Iqaluit, NU down to Odessa, TX, and Vancouver, BC to Toronto, ON.

Our team contains the qualifications, capabilities, and resources to support your users everywhere that they are, and everywhere that they may plan to go.


 

 

With Microsoft Teams, you can.

Want to make working together easy? Microsoft Teams has all the features you need to pull your team together for the best work collaboration. With Microsoft Teams on your PC, Mac, or mobile device, you can:

  • Pull together a team.
  • Use chat instead of email.
  • Securely edit files at the same time.
  • See likes, @mentions, and replies with just a single tap.
  • Customize it by adding notes, websites, and apps.
user of KeeranONE managed IT services

Our service model advantages:

• Fixed monthly costs for guaranteed outcomes and level of service
• Scaling to handle multiple locations efficiently
• Benefits of a complete Fortune 500 style IT department at a fraction of the cost

Our services provide:
• Central management & administration of entire IT infrastructure including security
• 365/24/7 Network Operations Center monitoring client infrastructure
• Unlimited use of Help Desk directly accessible by every employee
• Access to a dedicated Account Manager for IT road-mapping and budgeting
• Procurement and license management
• Proactive, automated maintenance ticketing
• Bundling of all services into a fixed per-user fee

Our services characteristics are:
• Fully outsourced IT department; from desktop installs to technology budgeting
• Cloud forward; early adopters for ourselves and have migrated over a dozen clients over to Azure environments
• Service is designed to be delivered remotely, but also maintains on-site capabilities
• Extensively leverages technology to automate common IT practices
• Leverages a team approach to handling IT, increasing capacity and reducing reliance on individual techs
• Service is proactive, mostly pre-scheduled
• Inspected results, measured against a Service Level Agreement
• Recurring “scalable flat-fee”; shared risk and responsibility
• No exit clause required. Service is billed monthly and you may cancel at any time with 30 days notice.

Hear from our customers themselves here.

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Keeran Networks Vancouver

Vancouver

Keeran Networks Edmonton

Edmonton

Keeran Networks Toronto

Toronto

Keeran Customer Testimonials

Customer Testimonials
Hear from our customers in their own words how Keeran Networks helped their business.