At Keeran Networks, we understand time is money for our clients. This is why our experienced team of IT experts provides a proactive 24/7/365 help desk and hands-on-technical support to all your IT problems.
We are a 100% Canadian Managed IT Support services housing the most adept and friendly staff ensuring that your IT issues are resolved carefully and quickly. Moreover, we provide Strategic IT Advisory to design and build new projects.
Our IT support in Edmonton, Toronto, or Vancouver covers a wide range of issues including:
By outsourcing your help desk, you’re freeing up your internal IT team to focus on creating strategic and innovative tactics that can move your business goals forward through technology.
The professional IT services at Keeran Networks can assist your team, offer industry insight, and propel your business forward.
When you call Keeran Networks, our support staff knows who you are and what unique services are relevant to your business. We extend your capabilities by understanding your service level requirements, hours of service needs, support ticket volume, average speed requirements & much more.
Our IT experts are cross-trained to understand different user requirements. They have the technical expertise to ensure your end-users receive a seamless experience and work as an extension to your team, identifying bottlenecks and making informed decisions.
For insightful trends, we provide documented support for problem management. We record the symptoms which lead to IT issues and evaluate the problems to mitigate risks. We provide workarounds to ensure service availability and make sure to minimize the severity.
Our team offers ticket tracking to measure our Help desk performance. Every request, problem, completed and pending tickets are monitored closely and prioritized. You can also keep a tab on the IT technician’s performance and generate reports for the tickets.
We have the most clearly defined SLAs for the best business partnership foundation. We address the customer’s requirements and promise to remain effective in the long run with our scope of services, service availability, performance metrics, legalities and obligations.
Our IT help desk makes sure that there are minimum disruptions to your system. Our professionals have a flexible approach and make sure to help you with the planning and implementation of IT resources. We ensure timely changes to fine-tune your overall IT experience.
We provide Managed IT Support and solutions to businesses across Canada. If you are facing any trouble, feel free to reach out to our Help Desk and get in touch with our professionals to eliminate unnecessary delays, downtimes and IT costs.