Derek Pluim
Alright.
So for an intro here to kind of kick us off here, can you tell us a little about yourself and what the company does? Legacy murder?
Aly Remtulla
Absolutely. So my name is Ali Remtulla. I'm the operations manager with Legacy Mortgage Group and Legacy Mortgage Group is a full-service residential and commercial brokerage.
Umm, obviously dealing in in mortgages.
Derek Pluim
What made you realize that you need to go looking for somewhere to help you with your IT?
Aly Remtulla
Well, I think given the nature of our business and that information is sensitive.
Umm, clients. Uh, personal information obviously needs to be. Umm, Confidential, secure, etcetera, etcetera. I think that's kind of what the starting point was to get Keeran involved with our business.
Derek Pluim
What has shown you that you made the right choice by picking Keeran Networks?
Aly Remtulla
Seamless and smooth business operations for the past two years, we haven't had any privacy breaches or loss of information or anything like that. So I think that's probably a testament to that. We made the right choice by choosing Keeran.
Derek Pluim
This next one here is loosely a COVID question, but how has Keeran Networks impacted your business's ability to scale? And this is up and down in the office and out of office.
Aly Remtulla
Uh, well, as a brokerage, we opened doors two years ago, right before the pandemic started, actually so.
I think Keeran has really given us the ability to grow our business through the pandemic.
Umm, we were able to bring on brokers onboard them, do everything virtually, and really not have to be in an actual office environment or setting so.
Uh, I think uh by them taking by you guys by hearing, taking on a lot of that tech side and support side for us. It allows us to grow our brokerage without having to put our own manpower into doing all the little things.
Derek Pluim
You stirred mentioned this earlier, but we'll come back to it now. How important is the security of your data and how does Keeran Networks make you feel comfortable that your data is secure?
Aly Remtulla
Yeah. So the security of our data is absolutely critical. It's a requirement even to work with certain lenders and with credit adjudicators throughout the country, you need to have certain security levels. And so the security of our data is extremely important and we feel very comfortable especially knowing that Keeran even backs up our data every 20 minutes like we don't really lose information.
No. We have a wall that's up that nobody can actually get in. We haven't had any data breaches or anything like that. So we feel pretty comfortable that you guys have been doing an awesome job.
Derek Pluim
How does Keeran networks help you make smart decisions for your business?
Aly Remtulla
Uh, you know, it's really nice to be able to reach out to someone at curing and we're very digital brokerage. We don't like paper and we want to do everything with the newest, best, latest technology it's really nice to be able to reach out to the Keeran team to help us with various tech side things as well. So maybe it's new devices for our brokers.
Uh, different types of programs that we can use to either automate or, UM, make our business more efficient. So I mean you guys really help us.
Umm. In those areas as well, not just managing IT but also how we can make smarter.
Digital decisions to have a more efficient, smoother business.
Derek Pluim
That's great. Thank you.
Aly Remtulla
Yeah.
Derek Pluim
How would you describe the Keeran Networks communication style? Is it approachable and accessible?
Aly Remtulla
Oh, absolutely approachable, accessible, efficient, and timely. Like, I mean when we need something, someone's always there to answer, whether it's by phone or using the Keeran assist app, or even through email. I mean, response times are always really fast and all of the team is very quick to resolve an issue and work with you. And they're flexible as well. Like if they call it a time when.
I'm in a meeting or someone's busy at the time. They always work around that and we'll follow up with the individual. So communications have been absolutely excellent.
Derek Pluim
Good to hear that.
If there's one word you could use, describe your experience with the team at care networks, what word would it be and why?
Aly Remtulla
Ah, that's a hard one. Just one word. I feel like there are so many words.
Derek Pluim
Or phrase yeah.
Aly Remtulla
Or phrase UM.
I would, I would have to say. Satisfied and secure. You know, like there's it's one of those things that we just don't have to think about.
Derek Pluim
Thanks.
Aly Remtulla
We don't have to worry on the backside and it's just everything is just taking care of for us. So very satisfied and very secure with the services provided.
Derek Pluim
That's good.
OK. So that concludes the first seven questions moving into the additional ones now.
So what problems were you trying to solve by hiring us?
Aly Remtulla
So of course, like I said, uh data management, of course, data security. It was critical. Obviously setting up the network. Like I said, we're a digital brokerage. So we need everything to be digital and we need everything to work.
Umm, wherever, because not everyone is always in the office either so.
That there's that component and then really the onboarding component like when we have new brokers that we bring on, I'm getting them fully set up and running with all of our programs, our services, everything that we use on a daily basis, having you guys take over that from us and actually.
Onboard the client essentially for our sorry the broker for us has really taken a lot off of us.
Derek Pluim
Works well, so this next one here is how was the onboarding experience with Keeran Networks.
And you weren't there. They wouldn't. We. OK, so that's fair. And maybe just to rephrase that, when so it's mileage out of it. How is the onboarding experience with new brokers having care networks there?
Aly Remtulla
It is so good and you know we've been developing over the past year. We keep changing a few things here and there and what you guys have been offering and doing and I think we've really hit kind of the sweet spot where when I send a request over to you guys saying we have a new broker coming on board.
Umm, I have the device with all of the appropriate programs.
Email addresses and all that. You're like all the small little nitty, gritty digital things that need to happen a full like a full desktop is ready for that employee the day they start so they can start doing business immediately. So it's really nice and you know there are times I really try to send the note to secure at least three weeks three or four weeks before the employee's start date so that there's enough time. But there are some situations where we had one on board literally confirmed last Thursday and we brought him on Monday.
Keeran had everything set up. The device is ready to go and that was like a super rush over the weekend, kind of a gig so.
Umm, it's nice that we're able to rely on you guys and you guys provide that level of service. It's like I said it's taking the weight off our shoulders and it makes us focus on our business as opposed to.
The things that are not really Building our business.
Derek Pluim
Good segue. What has your business been able to accomplish knowing your IT is looked after?
Aly Remtulla
Yeah, exactly. And exactly that knowing that our IT is taken care of and all of our IT needs have been taken care of that allows us to focus our manpower and energy and actually developing business.
Getting getting in front of clients getting in front of partners growing the actual business and growing revenue so we can focus on that while you guys take care of all of the IT side.
Derek Pluim
What type of business or owner would you recommend Keeran networks to?
Aly Remtulla
I would say any business or any owner that has any type of digital component. I feel like there's probably something even with the smallest of businesses that you guys could help.
Solve, alleviate, take some of the pressure off of that owner. So as long as it's some type of digital component, I think any business owner could benefit from what KEERAN offers.
Derek Pluim
What was one unexpected benefit you gained from using our service?
Aly Remtulla
Well, for me personally, one of the unexpected benefits was, like I said, we're trying to automate a lot of our systems and become more efficient and try and link things together and stop having to manually enter small little things here and there. So, when I unexpected benefit was just being able to spitball ideas come up with solutions and.
I just picked the brain of your experts on your side about is there a program that's already included with our Microsoft suite of tools or is there already something that we have that we don't necessarily have to pay for that we could be utilized to make this problem solved or this?
Aly Remtulla
This is less stressful, so I think that was a really unexpected benefit for me.
Derek Pluim
Thank you.
How is your business impacted during the COVID-19 pandemic and what role did Keeran Networks play in helping you get through it?
Aly Remtulla
Yeah. So like I said, we opened the brokerage, and then one month after the brokerage opened, COVID hit, so life shut down, so.
There there was quite the shift where we had to get all of our employees now and staff set up with their own home stations. So that was the biggest part. I think that Keeran helped us through, like I said, we also opened during the pandemic essentially. So you guys have kind of been there the whole time.
Umm.
Building our business with us because we started from the ground up and you've been there right from the beginning, so.
Even though COVID didn't necessarily impact our business and our revenue per se, it obviously impacted our office situation and you guys were able to quickly make sure everyone was suited and well set up to operate from their own home offices.
Derek Pluim
How well does Keeran networks understand your business?
Aly Remtulla
I'm going to say probably understand it pretty well, seeing that you guys are still our IT providers.
So yeah, I would say I understand our business really well and you've worked, like I said, you've worked with us to make sure we meet those requirements of different lenders and credit educators to make sure that whatever firewalls are needed, whatever security measures are needed, you took the time to understand that and make sure that we were able to check the boxes so we could start working with these partners.
Derek Pluim
Would you describe cure networks as focused more on your short-term tech needs or your long-term strategy?
Aly Remtulla
I would say probably both.
Like I said, some of the short-term tech needs are always onboarding new employee tech support. If someone's having an issue with something so there's always a short-term need. But I think there is also that long-term strategy. Like I said when we're trying.
Automate things. Use new devices. Always get the newer, the better, the best thing that's out there. That's gonna make the job more efficient for future business. So I think it's, I think it's a combination of both.
Derek Pluim
How do you feel about the speed at which your issues get addressed?
Aly Remtulla
Great.
There's nothing more to say other than the speed that they get addressed is great because I always get a response the same day if not within a couple of hours so.
Uh, fantastic.
Derek Pluim
Good.
Do you feel like you know who to talk to and you have a question or issue?
Aly Remtulla
Yeah, I've, I mean, if I don't, I just kind of quiz everyone. But we have some great contacts through Keeran and some great relationships that we built. So it's easy to just reach out to someone if you have a one-off or like I said, using the Keeran Assist app or even just picking up the phone and call.
Just call someone. Someone will get the answer for you.