Privacy Policy

PIPEDA & CASL Compliant | Last Updated: March 20, 2026

1. Introduction

Keeran Networks Inc. (“Keeran Networks,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of our clients, website visitors, and prospective customers. We are a Canadian managed IT services and cybersecurity company headquartered in Edmonton, Alberta, with offices in Vancouver, British Columbia and Toronto, Ontario.

This Privacy Policy explains how we collect, use, disclose, and protect personal information through our website (www.keeran.ca) and in the course of providing our managed IT and cybersecurity services. This policy is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s Anti-Spam Legislation (CASL), and applicable provincial privacy legislation including Alberta’s Personal Information Protection Act (PIPA) and British Columbia’s Personal Information Protection Act (PIPA BC).

Where required, we obtain your consent through our forms, communications, and cookie preference tools. This Privacy Policy describes the types of personal information we collect, how we use it, and your rights regarding that information.

2. Accountability

Keeran Networks is responsible for personal information under our control. We have designated a Privacy Officer who is accountable for our compliance with this policy and applicable privacy legislation. Our Privacy Officer can be contacted at:

Privacy Officer, Keeran Networks Inc.
11150 Jasper Ave, Suite 310, Edmonton, AB T5K 0C7
Email: privacy@keeran.ca
Phone: 1.877.9.KEERAN (1.877.953.3726)

3. Information We Collect

In some cases, business contact information (such as name, title, business email, or business phone number) may not be considered personal information under applicable law when used solely for business communications.

3.1 Information You Provide Directly

When you interact with us through our website or services, you may provide us with the following personal information:

Contact information: first name, last name, email address, phone number, and company name
Business information: company size (number of employees/computers), industry, and IT infrastructure details
Communications: messages you send through our consultation request form, emails, or phone calls
Service-related information: technical details about your IT environment provided during consultations or service delivery

3.2 Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies and similar tracking technologies:

Device and browser information: IP address, browser type and version, operating system, device type
Usage data: pages visited, time spent on pages, referring website, click patterns, and navigation paths
Location data: approximate geographic location based on IP address
Marketing attribution: UTM parameters, referral sources, and campaign identifiers

4. How We Use Your Information

We collect and use personal information only for purposes that a reasonable person would consider appropriate in the circumstances. Specifically, we use your information to:

Respond to inquiries: Process and respond to your consultation requests, service inquiries, and support tickets
Deliver services: Provide managed IT services, cybersecurity solutions, and technical support as contracted
Improve our website: Analyze usage patterns to enhance website functionality, content, and user experience
Communicate with you: Send service updates, security advisories, newsletters, and relevant business communications (with your consent where required)
Ensure security: Monitor for suspicious activity, prevent fraud, and protect the security of our website and services
Meet legal obligations: Comply with applicable laws, regulations, and legal processes

5. Consent

We obtain your consent before or at the time of collecting personal information. Consent may be express (such as when you submit a form on our website) or implied (such as when you provide a business card or engage us for services). You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting our Privacy Officer. Please note that withdrawing consent may affect our ability to provide certain services to you.

5.1 Consent Under CASL

In compliance with Canada’s Anti-Spam Legislation (CASL), we will only send you commercial electronic messages (including marketing emails, newsletters, and promotional content) where we have obtained your express or implied consent in accordance with CASL. You may unsubscribe from commercial electronic messages at any time by clicking the “unsubscribe” link included in every email, or by contacting us directly. We will process your unsubscribe request within 10 business days as required by CASL.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and collect usage data. We categorize cookies as follows:

Essential Cookies: Required for the website to function properly, including session management, security features, and cookie consent preferences. These cannot be disabled.

Analytics Cookies: Used to understand how visitors interact with our website. We use HubSpot analytics and Google Analytics to track page views, traffic sources, and user behavior. This data helps us improve our website and services.

Functional Cookies: Remember your preferences and settings, such as language and display options.

Third-Party Cookies: Set by external services we use, including Google Fonts, Google Maps, Google reCAPTCHA, and video providers (YouTube/Vimeo). These services may collect data according to their own privacy policies.

Our website provides a cookie consent banner when you first visit. You can manage your cookie preferences through the cookie settings on our website or by adjusting your browser settings to refuse or delete cookies. We strive to align our cookie practices with meaningful consent requirements under PIPEDA.

7. Third-Party Service Providers

We may share personal information with trusted third-party service providers who assist us in operating our website and delivering our services. These providers are contractually obligated to protect your information and may only use it for the purposes for which it was shared. Our key service providers include (as applicable):

HubSpot: Customer relationship management (CRM), form processing, email marketing, live chat, and website analytics
WP Engine: Website hosting, content delivery, and server-side caching
Google: Website analytics (Google Analytics), web fonts, maps, reCAPTCHA spam protection, and advertising services
WP Rocket: Website performance optimization and caching
Microsoft: Cloud services (Microsoft 365, Azure), email, and collaboration tools used in service delivery

Some of these providers may store or process data outside of Canada, including in the United States. Where personal information is transferred outside of Canada, we ensure that appropriate safeguards are in place to protect your information in accordance with PIPEDA requirements.

7.1 Service Provider Role

In providing managed IT and cybersecurity services, Keeran Networks may process personal information on behalf of its clients. In these cases, we act as a service provider (or “processor”) and handle such information in accordance with our client agreements and documented instructions. Our clients remain responsible for determining the purposes and legal basis for processing that information.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specifically:

Website inquiry data: Retained in our CRM for the duration of our business relationship and for up to 3 years after the last interaction
Client service records: Retained for the duration of the service agreement and for 7 years afterward for legal and tax purposes
Website analytics data: Aggregated and anonymized data may be retained indefinitely; identifiable data is retained for up to 26 months
Marketing communications: Contact details are retained until you unsubscribe or request deletion

9. Data Security

As a cybersecurity-focused company, we take the protection of your personal information seriously. We implement industry-standard technical and organizational measures to safeguard your data, including:

SSL/TLS encryption for all data transmitted through our website
HTTP security headers including Content-Security-Policy, Strict-Transport-Security (HSTS), X-Frame-Options, and X-Content-Type-Options
Access controls and authentication for all systems containing personal information
Regular security assessments and monitoring of our website and infrastructure
Managed hosting through WP Engine with built-in security features, DDoS protection, and daily backups

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to promptly addressing any security incidents in accordance with our incident response protocols and applicable breach notification requirements under PIPEDA.

10. Your Rights Under PIPEDA

Under PIPEDA and applicable provincial privacy legislation, you have the following rights regarding your personal information:

Right of access: You may request access to the personal information we hold about you
Right to correction: You may request that we correct any inaccurate or incomplete personal information
Right to withdraw consent: You may withdraw your consent for the collection, use, or disclosure of your personal information at any time, subject to legal or contractual limitations
Right to request deletion: You may request that we delete your personal information, subject to our legal retention obligations
Right to complain: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada (www.priv.gc.ca) if you believe we have violated your privacy rights

To exercise any of these rights, please contact our Privacy Officer using the contact information provided in Section 2 of this policy. We will respond to your request within 30 days, unless an extension permitted by law applies, in which case we will notify you of the reason for the delay.

11. Children’s Privacy

Our website and services are directed at businesses and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided personal information to us, please contact our Privacy Officer immediately so that we can take appropriate action.

12. Links to Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policy of every website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Privacy Officer
Keeran Networks Inc.
11150 Jasper Ave, Suite 310
Edmonton, AB T5K 0C7
Email: privacy@keeran.ca
Phone: 1.877.9.KEERAN (1.877.953.3726)
Website: www.keeran.ca

If you are not satisfied with our response, you may file a complaint with the appropriate privacy authority:

Federal: Office of the Privacy Commissioner of Canada — www.priv.gc.ca — 1-800-282-1376
Alberta: Office of the Information and Privacy Commissioner of Alberta — www.oipc.ab.ca
British Columbia: Office of the Information and Privacy Commissioner for BC — www.oipc.bc.ca